Customer Support

From initial enquiry and throughout the products lifetime Kawasaki prides itself in providing best in class support.
Kawasaki System Integrator Partners cover all industry sectors ensuring the most efficient system is supplied from day one – preventive service schedules ensure that maximum uptime is achieved and training from basic level to in-depth programming and integration helps customers to maximise production capacity at all times.

Customer Service

Service and Backup from planning to realisation and in operation of robot systems. Kawasaki Robotics is a competent partner for all questions of robot automation. Our Services are starting with the choice of the right robot, cycle time- and reachability analysis up to special trainings. In addition, we can introduce one of our Partners for a complete realisation of your automation project. Services for UK / Ireland is done by our office in Warrington UK. For other European countries, Service is done by our local Distributors. Kawasaki Robotics is providing its customers with the following Services:

• Planing assistance – Simulation
• Programing assistance ・Installation & implementation assistance on-site
• Maintenance & preventive maintenance
• Diagnosis or Debugging (on-site or remote)
• Quick repair
• 24 hours/365 days phone hotline for urgent technical issues
• Complete spare part stock in Germany/Neuss and UK/Warrington (reduction of stand still time)

Spare Parts

With over 2000 units operating within the UK and many of these within the Auto Industry at companies including Toyota, Jaguar and Land-Rover we retain a large stock of spare parts at our facility in Warrington. To enhance this, our stock is also linked into our main European headquarters in Germany to enable us to interrogate the stock holding in case we require additional resource. All parts can be sent overnight by our couriers or made available for collection by customer transport. Purchasing direct from Kawasaki Robotics gives you, our valid customer greater control on price and delivery, not guaranteed when purchasing through a third party. Spare Parts Direct From Kawasaki